SHIPPING & DELIVERY
SHIPPING & DELIVERY
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WWW.FEDSHI.STORE delivers parcels all over the world
All orders are processed within 2 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. During this period, the time to collect the order may increase to 7 days WWW.FEDSHI.STORE will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of WWW.FEDSHI.STORE.
Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days
SHIPPING INFORMATIONPlease note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Depending on the selected delivery service, orders placed on FEDSHI.STORE can be delivered any day of the week. The cost of delivery and terms may vary depending on the service chosen, the delivery address and the place of dispatch of the products. All shipping options available for your order and destination will be shown at checkout.
SHIPMENT TRACKINGWhen the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit the courier website and insert the AWB number in the “track your shipment” area”.
DAMAGED PARCELAccording to the traffic regulation, you can open a claim for damages with the carrier under certain conditions. On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: “damaged package”, “crushed box”, “open box”, “wet box”, etc…
You can thereafter proceed to open a claim with the carrier and also attach pictures of the damaged box to support your claim. If you need further assistance, please contact our
If your order has not been delivered within the estimated timeframe, we recommend:
– Checking that the delivery address is correct
– In the case of a missed delivery, please contact with delivery service
For further assistance, contact us and we will be happy to assist you.